Refunds and Returns Policy for Glametry.com
Effective Date: 10 August 2024
At Glametry, we are committed to ensuring your satisfaction with our Beauty and Fitness products. If you are not completely satisfied with your purchase, we offer a straightforward and fair returns and refunds policy to make the process as smooth as possible.
1. Eligibility for Returns
1.1 Return Period: You may return most products within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.
1.2 Product Condition: To be eligible for a return, products must be unused, in their original packaging, and in the same condition that you received them. Products that have been opened, used, or damaged are not eligible for a return.
1.3 Non-Returnable Items: Certain products are non-returnable, including:
- Perishable items (e.g., food, flowers)
- Personalized or custom-made products
- Gift cards
- Health and personal care items (e.g., skincare products, makeup) that have been opened or used
2. How to Initiate a Return
2.1 Contact Customer Support: To initiate a return, please contact our Customer Support team at info@glametry.com with your order number, a description of the product you wish to return, and the reason for the return. Our team will review your request and provide you with instructions on how to proceed.
2.2 Return Authorization: Once your return request is approved, we will issue a Return Authorization (RA) number and provide you with the return shipping address. Please do not return any products without an RA number, as they may not be processed.
2.3 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., you received the wrong product or a defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost during return shipping.
3. Processing Returns and Refunds
3.1 Inspection: Once we receive your returned product, we will inspect it to ensure it meets the return conditions outlined in Section 1. If the product is approved for return, we will process your refund or exchange.
3.2 Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
3.3 Exchanges: If you request an exchange, we will process the new product shipment once we receive and inspect the returned product. If the exchanged product is of a different value, we will charge or refund the difference accordingly.
3.4 Restocking Fee: In some cases, a restocking fee of up to 15% of the product price may apply. This fee will be deducted from your refund amount. We will inform you of any applicable restocking fee before processing your return.
4. Damaged or Defective Products
4.1 Reporting Issues: If you receive a damaged or defective product, please contact us immediately at info@glametry.com with your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue promptly.
4.2 Replacement or Refund: For damaged or defective products, we will offer you the option of a replacement at no additional cost or a full refund, including any shipping charges you incurred.
5. Cancellations and Order Modifications
5.1 Order Cancellations: If you wish to cancel an order, please contact us as soon as possible at info@glametry.com. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the returns process outlined above.
5.2 Order Modifications: If you need to modify your order (e.g., change the shipping address or product selection), please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that modifications can be made once the order has been processed.
6. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please feel free to contact us:
Glametry
Email: info@glametry.com
Website: glametry.com
We strive to make your shopping experience with Glametry as enjoyable and stress-free as possible. Thank you for choosing us for your Beauty and Fitness product needs!